Privacy Policy

Last updated: March 2026

At LOUIS & MAX, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, shop with us, or interact with us online.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following types of information:

Personal Information

This may include:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely through our payment providers)

Order Information

When you place an order, we collect:

  • Products purchased
  • Order value
  • Delivery details
  • Transaction history

Device Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Pages viewed
  • Time spent on pages
  • Referring websites

This helps us improve the performance and user experience of our website.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you about your order
  • Provide customer support
  • Improve our website and services
  • Send marketing emails (if you have opted in)
  • Detect and prevent fraud or security issues

3. Marketing Communications

If you subscribe to our email list or marketing communications, we may send you updates about:

  • New product launches
  • Promotions or discounts
  • Events and special offers
  • News from LOUIS & MAX

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.

4. Sharing Your Information

We may share your information with trusted third-party service providers that help us operate our business, including:

  • Shopify – our ecommerce platform
  • Payment providers (such as Shopify Payments, PayPal, or Afterpay)
  • Shipping and courier services
  • Marketing and analytics platforms (such as Klaviyo, Google, or Meta)

These providers only receive the information necessary to perform their services and are required to protect your data.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality
  • Understand how visitors use our site
  • Personalise your shopping experience
  • Support marketing and advertising campaigns

You can adjust your browser settings to refuse cookies, but this may affect how the website functions.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

All payment information is processed through secure third-party payment gateways and is not stored on our servers.

7. Your Rights

You have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate information
  • Ask us to delete your personal data
  • Opt out of marketing communications

To make a request, please contact us using the details below.

8. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites.

We encourage you to review their privacy policies before providing personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.

The updated version will always be posted on this page with the revised date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

LOUIS & MAX
Email: hello@louisandmax.com
Website: www.louisandmax.com