Contact us

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Contact us

We want you to be as delighted as a kid in a candy store with your Louis & Max treasures! If, for any reason, you're not over the moon within 7 days of purchase, bring it back to us in its original happy state and packaging. 🎁✨

No frowns here – we'll shower you with a store credit to pick out something that makes your heart sing! πŸ›οΈπŸ’–

Because at Louis & Max, joy is our policy!

🚚 Ready, Set, Deliver! 🌈 Our standard delivery is like a speedy race – usually zooming to your doorstep in 1-3 business days! 🏎️✨ Now, we can't promise a rocket ship, especially in those charming rural spots – they might add a sprinkle of extra adventure! 🌾🌟

If your goodies are playing hide and seek after two weeks, don't fret! πŸ€”πŸ“¦ Reach out to us, and we'll put on our detective hats to track down the details. Because your joy-filled package is our top priority! πŸŽ‰πŸŽ

We understand that sometimes when things arrive in the post, its just not quite what you had in mind and that is okay.

At LOUIS & MAX we have a 14 day return policy.

Please contact us using the "Contact us" page or send an email to with your order number and the reason for return and we will get this organised for you.

Absolutely you can, if you don't want to wait by the front door for the courier to arrive, we've got you covered.Β 

When Checking out, select the "Pick up in store" option for shipping and we will notify you as soon as its ready.

Swift as a Cheetah! πŸƒβ€β™€οΈπŸ“¦ Orders placed before 1 pm on weekdays? Bam! Packed and shipped the same day. But if you're weekend shopping warrior, fear not – we'll hustle and get your goodies on the way first thing Monday. πŸŽ‰ Fast, fuss-free shipping, because who likes to wait? Happy shopping at Louis & Max!

Our Space

37 Picton Street, Howick, Auckland

Mon - Fri, 9:30am - 5pm
Saturday, 9am - 3pm

Sunday, CLOSED